The Right to Courteous Treatment:
Our Customers have the right to prompt, friendly, honest and respectful service; 

The Right to Know Who You Are Dealing With:
Our Customers have the right to know the name of the City of Atlanta Employees and the Department or Office who assist them;

The Right to Have Your Question/Complaint Heard:
Our Customers have the right to receive a response to their questions and concerns about City services and ensure that these questions and requests are correctly understood;

The Right to Easy Access:
Our Customers have the right to easily access clear and concise information, or be appropriately referred, when contacting the City with inquiries or requests related to City services and products;

The Right to Responsive Service:
Our Customers have the right to receive responsive and timely service to their inquiries and requests from all City employees;

The Right to Fair Service Delivery:
Our Customers have the right to consistent and fair application of City products, services, codes and rules; without consideration to economic, social or cultural conditions or position.