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ParkAtlanta - Public Parking Management Agency to Begin Installing New Parking Meters in Meter Approved Locations

Post Date:04/13/2010
The Department of Public Works continues to offer programs and services to improve the uses of the public-right-of-way. Effective November 1, 2009, the management and operation of the City’s on-street parking program was outsourced to Professional Account Management, LLC, a Duncan Solutions company, doing business as PARKatlanta. The new program oversees enforcement of parking-related regulations on behalf of the City. It includes provision for maintenance of parking meters and regulatory signage; parking meter collections; on-street parking and right-of-way regulation enforcement; parking citation processing and delinquent collection services; and vehicle booting and towing services. All services are being performed in accordance with City regulations and guidelines.

PARKatlanta has begun installation of more than 200 multi-space parking meter pay stations that will accept various forms of payment, including coins, bills, and credit cards. The new meters will be installed in areas currently approved for parking meters. The single space parking meters located in these areas will be bagged with green meter bags that state “Note Space Number, Pay At Pay Station”. The bags will be left on the meters for at least 1 week to assist the citizens in knowing where to park.

Other improvements to be introduced by PARKatlanta will include enhanced customer service options for motorists who receive parking tickets to pay fines securely and easily online or by calling a 1-888-266-1360.

Booting & Towing

Vehicles illegally parked in the public-right-of-way may be subject to booting and/or towing. In accordance with City Ordinance 09-0-0765 (Section 150-88), vehicles with 3 or more outstanding unpaid fines are considered boot and/or tow eligible.

Registered owners of boot eligible vehicles began receiving notices by mail in November 2009, informing them of their boot eligible status. This notice was in addition to prior notices sent regarding each specific parking violation, which alerted owners of all prior violations and amounts owed to the City. Prior notices have also included detailed instructions for paying by cash, check, credit card, or debit card either by mail, phone, in-person, or online. Only after a grace period of an additional thirty (30) days following the date the boot eligibility notice is sent does a vehicle become “boot eligible.”

When a boot eligible vehicle is identified, a vehicle immobilization device known as a parking boot will be attached to a tire on the vehicle which will prevent the vehicle from being driven. Parking boots can only be removed by PARKatlanta personnel upon payment of all outstanding fines and fees associated with the vehicle, as well as a $50.00 boot removal fee. If all fines and fees are not paid within 24hours of immobilization, vehicles will be towed to the PARKatlanta impound facility. In this event, towing, and storage fees will apply.

For fastest service, payments can be accepted by phone, online, or in-person. Phone payments are accepted using a secure, automated payment menu at (888) 266-1360. On-line payments can be made by accessing the secure payment website at and clicking on the “Parking Tickets” link. In-person payments are accepted at the designated payment window at the Municipal Court of Atlanta, 150 Garnett Street S.W., Atlanta, GA 30303 between the hours of 7:30am-5:30pm Monday–Thursday, excluding City Holidays.

For more information about PARKatlanta parking services, please visit: or call 1-888-266-1360.

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For more information about this and services of the City of Atlanta, visit our website at or watch City Channel 26
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